Job Details

Position title: Cashier
Date prepared: February 20, 2025
Location: Denison, Iowa
Position Type: Full Time

Western Iowa Power Cooperative (WIPCO), an electrical utility cooperative dedicated to providing reliable energy to its members, is seeking a full-time Cashier to join our team. This full-time position is based at our Denison office.

Key Responsibilities:
As a Cashier, you will serve as the first point of contact for our members and visitors while performing a wide range of administrative and customer service tasks, including:

Customer Service

Answer phones and greet visitors.
Assist members with billing questions, account changes, payments, rebates, and other inquiries in person, by phone, or via email.
Direct inquiries and visitors to the appropriate department.

Daily Office Operations

Process daily deposits, bank statements, and payment batches.
Balance online payment systems and resolve discrepancies.
Assist in preparing and mailing billing statements, past-due notices, and other communications.

Account Maintenance

Manage past-due and inactive accounts, set up payment arrangements, and track payment extensions.
Maintain and update member records, including budget billing and membership documents.

Administrative Support

Assist with reports, newsletter location numbers, and membership updates.
Handle miscellaneous office tasks, such as maintaining organized files, decorating the front lobby for seasonal events, and assisting with events.
Support billing processes, energy adjustments, and member service orders.

Reporting Structure:
This position reports to the Director of Finance and Administrative Services.

Compensation & Benefits:
Western Iowa Power Cooperative offers competitive compensation and benefits package, including:

Comprehensive benefits, including medical, dental, disability, life, and business travel accident insurance.
Retirement plans, including a 401(k) plan and a defined benefit pension plan.
Paid time off (PTO) and holiday pay, ensuring work-life balance.

WIPCO is an equal-opportunity employer and welcomes applicants of all backgrounds to apply.

Requirements

Qualifications:
The ideal candidate will have:

Strong computer skills, including proficiency with Microsoft Office products.
Excellent verbal and written communication skills, with a strong command of grammar.
The ability to manage multiple tasks in a professional, fast-paced environment.
A high school diploma or GED (required).
Strongly Preferred: Bilingual skills (Spanish English) and prior customer service experience.