Iowa Association of Electric Cooperatives

Member Service Representative - Chariton Valley Electric Cooperative, Albia

Date Posted
November 17, 2021
Type
Full Time

Job Details

Chariton Valley Electric Cooperative (CVEC) in Albia, IA is looking to hire a full-time Member Service Representative to perform quality customer service to our members. Do you have experience working as a customer service representative? Would you like to work for a not-for-profit electric cooperative that provides excellent member services? If so, please read on!

This administrative position earns a competitive wage. CVEC provides excellent benefits, including medical, two pension plans, employer-paid short- and long-term disability, 10 paid holidays, paid sick leave, and paid vacation. If this sounds like the right administrative and customer service representative opportunity for you, apply today!

ABOUT CHARITON VALLEY ELECTRIC COOPERATIVE
CVEC was formed over 70 years ago by members who needed quality and reliable electric services. We now provide electric power to nearly 6,000 members including various businesses and industries throughout Southside Iowa. Our team works closely with the Economic Development Authorities across our service territory to ensure our members and communities continue to thrive and prosper. We care about our communities and are involved in various activities and unique projects. Our cooperative members have a voice and hold us accountable when it comes to the services they receive.

Our team is what keeps our company running and ensures that our service is always top-notch. They are dedicated to our mission and values, and we like to show our dedication to them by providing fulfilling career opportunities and an excellent benefits package.


A DAY IN THE LIFE OF A MEMBER SERVICE REPRESENTATIVE
As a customer service representative, you play a critical role in creating the first and lasting impression of our electric cooperative with our members. You establish and maintain outstanding relations with members and ensure they are always provided with reliable information regarding their accounts. By accurately maintaining member files, you prepare billing statements and deposits. You receive and process bill payments over the counter and from drop boxes as well as keep track of your daily cash and check totals.

Following proper collection procedures, you ensure that state agency rules and regulations are consistently met. You research and resolve meter reading discrepancies to make sure they are working accurately, so you can bill members correctly. After balancing the cash drawer, you close up and prepare daily bank deposits. In addition, you answer incoming phone calls and route inquiries to the appropriate department of our cooperative. As required, you participate in safety meetings and training programs as well as annual company meetings. Helping others and being part of a team brings you great satisfaction, and that's why you are perfect as our customer service representative in business administration!


WORK SCHEDULE FOR A MEMBER SERVICE REPRESENTATIVE
This full-time administrative position works a typical schedule of 8 AM - 4:30 PM, Monday through Friday.

 

Offer medical, dental and vision. Retirement consisting of both a 401(k) and a non-contributory defined benefit pension, as well as financial planning to make the most of your retirement. Protective insurance including life, AD&D (Accidental Death & Dismemberment) and others. Vacation, holidays, paid leave and sick leave. Additional benefits such as health spending account contribution and more!

 

Requirements

QUALIFICATIONS FOR A MEMBER SERVICE REPRESENTATIVE

  • High school diploma or equivalent
  • 3+ years of experience in a public contact position such as a cashier, receptionist, or bank teller with exposure to payment responsibilities, collection activities, or customer service
  • Ability to communicate with a variety of people under difficult circumstances
  • Knowledge about Microsoft Word and Excel
  • Knowledge about general office practices and record-keeping

Experience working in electric utilities is preferred but multiple factors will be taken into consideration. Do you have excellent verbal and written communication skills? Can you keep up in a fast-paced environment? Are you able to balance multiple tasks while demonstrating good time management? Are you detail-oriented? If yes, you might just be perfect for this administrative position with our organization!

 

Contact Information

ARE YOU READY TO JOIN OUR ELECTRIC COOPERATIVE TEAM?
If you feel that you have the right administrative skills for this customer service representative job, please fill out our initial 3-minute, mobile-friendly application for Member Service Representative. We look forward to meeting you!

 

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