Iowa Association of Electric Cooperatives

Member Service Representative - East-Central Iowa Rural Electric Cooperative, Urbana

Date Posted
January 15, 2024
Full Time

Job Details

East-Central Iowa Rural Electric Cooperative (ECI REC) is seeking qualified applicants for the position of Member Service Representative to be located at our Headquarters in Urbana, Iowa. ECI REC is a member-owned electric distribution cooperative currently serving over 7,000 members throughout 11 counties in the East Central Iowa region.

About this position:
As a Member Service Representative, you are responsible for performing a variety of tasks in order to assist our membership. A few of the key tasks include handling inbound calls covering inquiries such as billing, usage, and rebate questions, responding to internet and mail correspondence, processing payments and participating toward the achievement of team and company goals.


ECI REC strives for excellence with every member interaction so you will need to display a personal approach when handling each type of member. We encourage creativity and innovative thinking when addressing member inquiries.

The hours for this position will be Monday-Friday 7:30am-4:00pm. ECI REC also offers its employees a comprehensive benefits package which includes:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Pension Plan
  • 401(k)
  • Short-term and Long-term Disability
  • Life Insurance, Flexible Spending Accounts, Paid Time Off and much more

ECI REC is an equal opportunity employer. All applicants who are offered a position within ECI REC are required to pass a background check and drug test prior to employment.



Education, experience, and skills required:
For this position, you must be a high school graduate or equivalent and have a minimum of two to three years of relevant experience. Proficiency in Microsoft Office Suite and the ability to learn new systems is required. Experience in the electric utility or similar industry is a plus.

Contact Information

Application Instructions:
To apply for this position, please email your cover letter and resume along with an ECI REC application (found on our website to by Friday, January 26, 2024

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